Returns Policy

IF YOU CHANGE YOUR MIND

Of course, we hope that you will love your Alléro Jewellery, however if it arrives and you decide for any reason that it just isn't for you then we will happily offer you an exchange or a full refund (don't worry, this includes earrings!). The items must be returned to us within 28 days of receipt of your order (this applies to both UK and international customers). The items must be returned in their original condition and packaging and must not have been worn, altered or washed.

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To return an item, please send an email to allerojewellery@gmail.com with your order number and reason for return. This will make processing your refund as easy as possible and help us to improve our services in the future.

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The cost of returning an item both inside and outside the UK will be at your own cost and your own risk. We would advise for any returns to be sent back to us via a tracked/recorded postal service for peace of mind. We cannot be held responsible for items that go missing in the return post.

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FAULTY ITEMS

Although we do everything possible to ensure that your Alléro Jewellery arrives safely, if you believe your item is faulty please contact us within 28 days of receipt with clear photographs of the fault. We aim to respond within 48 hours and will assess the issue and advise on next steps.

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UK customers: we will cover return postage for confirmed faults. International customers: we will reimburse reasonable tracked return postage costs upon confirmation of the fault.

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We cannot take responsibility for any damage during transit. Wear and tear does not deem the product faulty. We are unable to accept responsibility for damage caused by misuse or alteration.

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Please note that we are not liable for any other jeweller's work. If a faulty item is corrected by another jeweller and then returned, this voids the 28-day warranty period and refund.

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Any evidence of deliberate damage or misuse will void all rights to a refund.

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INTERNATIONAL RETURNS

If overseas customers require an item to be fixed or returned, please contact us by email with clear photographs of the fault and we will endeavour to give you a positive solution. We will reimburse reasonable tracked return postage costs upon confirmation of the fault.

Any subsequent redispatch of returned/exchanged items back to the customer could also be subject to additional shipping, taxes and/or customs fees.

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PERSONALISED ITEMS

Regrettably, any personalised items (e.g. engraved pieces) are non-returnable/non-refundable unless they are found to be faulty due to an error on the part of Alléro Jewellery.