Terms & Conditions

INTRODUCTION

Within the following Terms and Conditions, the words 'we', 'us', 'our', 'Alléro Jewellery' or 'the site', refers to www.allerojewellery.com. If you have any questions, please email us: allerojewellery@gmail.com. We will aim to get back to you within 48 hours of receiving your email. These Terms and Conditions may be revised, without notice by the updating of this posting so please read them carefully before using the site or making a purchase. You must be at least 18 years of age to purchase goods from this site.

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PRODUCTS

All products on the site are subject to availability. Each item of jewellery is handmade using quality materials. Some items are made to order and as such might vary very slightly from the photos shown on the site. If pieces are a one-off item, then the products photographed on the website will be the item you actually receive. Handmade sterling silver jewellery by Alléro Jewellery may feature small pre-made components such as ear pins, chains, jump rings, bezel cups, clasps or other small adornments.

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COLOUR, DESCRIPTION & SIZE

The description of the products as set out on the site is as accurate as possible although there may be small discrepancies in the colour, description and size of products supplied. For instance, products may vary slightly in colour as to how they appear on other screens/monitors. This is particularly true with products that include gemstones. No two items of jewellery will ever be the same due to the nature of being handmade, but they will be as close to the true representation shown on the site as is possible. We also strongly advise that you check the measurements of any product before you make an order. Many of the photos on the site are taken using a macro lens which shows the closest of details to show off the quality of each product. As such, this can make the products appear larger than they are so please, double check this before you make your order. If customers receive an item and are not satisfied with the variations from website to actual article, please email us to arrange for an exchange or full refund (minus the cost of return postage to us which will be your responsibility, including any additional shipping or taxes applied to certain countries). See the Returns Policy for full details. The customer's statutory rights will not be affected.

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PRICES AND PAYMENT

Given the ever-increasing demand for silver and its rising cost, prices are subject to change at any time and without warning. All prices on the site are shown in Great British Pound (GBP).

We do not charge VAT.

Alléro Jewellery does not accept any liability for any pricing errors due to technical issues with the site or human error. If you have a pricing query, please email us and we will let you know the correct price and ask if you would like to continue with your order.

Free delivery within the UK. International shipping is charged at a flat rate — Europe: £9.00 and Rest of World: £13.00 — via Royal Mail International Tracked & Signed. These rates are charged per order regardless of the number of items.

International customers are responsible for any additional taxes, customs duties, or import charges that may be applied by their country upon receipt of their order. Alléro Jewellery is not liable for these additional costs.

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LIMITED PROMOTIONS/DISCOUNTS/SALES

From time to time we may offer promotions such as limited time discounts across our collections. These promotional prices will only be available at certain times throughout the year. The website will clearly state the times when the promotions run and after this time the prices will return to normal. Promotions cannot be combined with any other discount offers (for example discount vouchers). Only valid at www.allerojewellery.com.

We offer a 10% discount for first time customers that sign up to the Alléro Jewellery mailing list. This is a one-time offer and applies to full-price products only, it cannot be used in conjunction with any other offer or discounts. If a customer signs up using a different email address, but a product is being delivered to the same address then the discount becomes void unless it is a different member of the same household making the purchase (over 18's only).

Payment must be made by credit, debit card or via PayPal account before any orders can be sent out and you will receive an email to inform you when your order has been dispatched.

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RETURNS

You have 28 days from the date of receipt to return any unwanted items (this applies to both UK and international customers).

Items must be returned in their original packaging, unworn, unaltered, and unwashed. Please contact allerojewellery@gmail.com with your order number, reason for return, and your return address.

Return postage is the customer's responsibility (unless the item is faulty). We recommend using a tracked postal service as Alléro Jewellery cannot be held responsible for items lost in return post.

Please see our Returns Policy for more information.

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FAULTY ITEMS

If you believe your item is faulty, please contact us within 28 days with clear photographs of the fault. We aim to respond within 48 hours. We will assess the issue and advise on next steps. UK customers: we will cover return postage for confirmed faults. International customers: we will reimburse reasonable tracked return postage costs upon confirmation of the fault.

We are unable to accept responsibility for damage caused by wear and tear, misuse, or alteration. If an item is corrected by another jeweller and then returned to us, this voids the 28-day warranty period and refund.

Any evidence of deliberate damage or misuse will void all rights to a refund.

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EXCHANGES

If you would like to exchange a piece of jewellery, you have up to 14 days from when you received your order (28 days for international exchanges) to let us know and return the item(s). Once received and satisfied that the item is still in an unused condition (as described above in the Returns section) then we will let you know by email that you can proceed with the exchange.

Unfortunately, we cannot pay for return of the item by the customer or re-delivery of the item by us, including any additional taxes, shipping or customs charges that might apply. Please check carefully before you make your order and contact us if you have any questions to avoid the need for an exchange.

If the cost of the exchanged item is more than the original order, then you need to pay the difference (including return postage/shipping costs) before we can prepare the item for delivery. Once the payment has been processed, we will package up the new order and send it out.

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PERSONALISED ITEMS

Personalised and bespoke orders are exempt from return unless they are found to be faulty due to an error on the part of Alléro Jewellery.

Unfortunately, we cannot refund any items that are damaged or lost in transit on their return to us. Compensation must be sought from the carrier or postal service used. We would strongly recommend using Royal Mail tracked/signed service for this reason.

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LOST OR DELAYED DELIVERIES

Unfortunately, it can happen to us all! An item gets delayed or lost in the post!! If this happens and your order hasn't arrived within the estimated delivery timescale then please contact us and let us know. Please allow us a reasonable amount of time to investigate the delay for you, especially if overseas.

Europe If your order has not been delivered within the estimated timeframe, please let us know. We will need to wait an additional 10 days before we can formally investigate with Royal Mail.

Rest of the world If your order has not been delivered within the estimated timeframe, please let us know. We will need to wait an additional 25 days before we can formally investigate with Royal Mail.

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LOST DELIVERIES TO A DIFFERENT ADDRESS

We are happy to deliver your order to a different address if required. However, delivery to a different address is at the customer's own risk. If a tracked item has been delivered to a place of work for instance and signed for (possibly by someone other than the buyer) then although we will try and help track your order we cannot be held responsible for items not received.

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DISCLAIMER & LIABILITY LIMITATIONS

While we endeavour to ensure that all information on the site is correct and up to date, we do not warrant the accuracy and completeness of the material on the site. We may make changes to the material on the site, or to the products and prices described in it, at any time without notice.

In no case shall Alléro Jewellery, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We do not accept any liability for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) whatsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question in whatever way we choose.

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COPYRIGHT & DESIGN RIGHTS

All content, designs & photographs on the site are Copyright © 2020 Alléro Jewellery.

All photographs on the site are the sole property of Alléro Jewellery and as such may not be used for any other commercial purpose. Doing so will be a direct breach of copyright and subject to legal action.

However, the use of product images for social sharing is actively encouraged (e.g. Instagram, Facebook, TikTok) so long as full credit is provided to @allerojewellery, Alléro Jewellery or this site.

If you would like to use any content on this site for any other purpose than to share on social media, then please contact us in writing.

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GOVERNING LAW, JURISDICTION & COMPLAINTS

This contract (including any non-contractual matters) is governed by the Law of England and Wales.

If there are any complaints please email allerojewellery@gmail.com so that we can try and resolve and hopefully offer a solution.

Disputes can be submitted to the jurisdictions of the courts of England and Wales.

If you have any questions about these terms and conditions please feel free to contact us at allerojewellery@gmail.com and we will be happy to help answer them.